As guests and visitors of Portneuf Medical Center, we want to make your experience here as comfortable as possible. We offer a host of amenities and conveniences to help meet your needs. At Portneuf, you will discover a level of service and care that sets us apart. Below you will find visitor information. If we can assist you further, please reach out to us at 208-239-1000. We thank you for allowing us to be of service to you.
Accommodations
The Portneuf RV Park
Portneuf Medical Center includes a very special, free RV Park specifically for Portneuf patients & families, and visitors of patients. It is designed for those families who will need to be at Portneuf Medical Center for multiple nights and have their own RV. There are six paved, full hook up sites with picnic tables, grass, and trees. All families of Portneuf Medical Center patients are welcome to stay at the RV Park, however, priority is given to guests of our Cancer Center, NICU, ICU, and Emergency Department patients. A maximum of 5 nights is allowed, however, longer stays are allowed if space is available.
How to Reserve an RV Spot
Visitors wishing to reserve an RV spot should ask the case manager, nurse, or Director of the floor where the patient is receiving care for instructions on making a reservation. Patient name and room number must be verified to qualify the stay at the RV Park. Reservations can be made Monday–Friday, 9:00am–2:00pm. Guests arriving after 2:00pm, nights, weekends, or holidays, should call security 208-244-4279 for assistance. This is a full hook-up facility and also includes free shuttle and valet service Monday–Friday, 8:00am–5:00pm. Please call 208-244-4279 for a ride to the Cancer Center or the main hospital. More information on the RV park can be found in our RV Park Booklet. While there is no cost to stay at the RV Park, donations can be made to the Cancer Patient Assistance Fund or the Portneuf Medical Center Patient Assistance Fund. These funds help support other patients with gas, food, daycare, and other necessary daily living expenses and services while they are receiving treatment here. A pre-addressed donation envelope can be found in the registration packet.
The Portneuf Guest House
Portneuf’s Guest House is available for patients and family members who are from out of town and need a place to stay during treatments. Our accommodations are comfortable and located within about a two miles from Portneuf. If you would like more information about our guest house, please connect with your case manager or refer to our Guest House Booklet.
Local Accommodations
Out of town visitors will find the following hotels and motels in the area. These listings do not constitute an endorsement by Portneuf Health Partners. This link is provided merely as a courtesy to our guest.
ATM’s, Front Desk, Wifi, and Other Information
ATMs are located for your convenience on the first floor outside of the Cloud 9 Gift Shop.
Our Front Visitor Desk is located in the front entrance of the Medical Center. It is staffed by Portneuf Volunteers. Should you have a question or need assistance during you visit, our volunteers are happy to be of service. The front desk is staffed during the day; if you need assistance and a front desk volunteer is not available, please call 208-239-1000.
Free Internet Access is available throughout our facility. Wi-Fi name is pmcguest.
Smoke Free Campus
As a healthcare provider we feel we have a responsibility to provide an environment where patients, visitors, physicians and employees are free from the hazards associated with second-hand smoke. We thank you for not smoking or using smokeless tobacco products on our campus – this includes parking lots, parking garages and doorways.
Weapons are not allowed in the facility at any time.
Cloud 9 Gift Shop
Cloud 9 Gift Shop, located on the first floor, offers a wide array of flowers, greeting cards, jewelry and other thoughtful gift items for patients and visitors of all ages. There’s nothing like flowers or balloons (only Mylar) to lift someone’s spirit. Visitors should check with the nurse before bringing gifts to patients. Please note, flowers are not allowed our Intensive Care Unit, except at the nurses’ station. Also, be mindful of taking food or beverages to patients as some are on a restricted diet and others many have food allergies.
Hospital volunteers staff the store and all proceeds go toward community health projects and scholarships, so you can feel good that you are donating to a worthy cause.
Need Flowers or a Gift Delivered? Call us 208-239-1156. A Gift Shop Volunteer will be delighted to help you shop over the phone and then deliver your gift to your loved one or staff member anywhere within the hospital free of charge. Orders received by noon will be delivered on the same day. Orders received after noon will be delivered either the same day or the next morning.
Latex Free Facility – due to the potential for latex allergies on the part of guests and staff, only Mylar balloons are permitted in the facility.
Dining
Portneuf Grille
The Portneuf Grille on the ground floor of the hospital is open to our visitors, family, and friends. We serve a wide range of foods for breakfast, lunch, dinner, and snacks.
Portneuf Grille Hours:
- Monday-Thursday: 7:00am – 6:45pm
- Fridays: 7:00am – 6:15pm
- Weekends/Holidays: 7:30am – 6:15pm
Hot Grill Hours
- Monday-Thursday: 11:00am – 6:45pm
- Fridays: 11:00am – 6:15pm
Breakfast Served
- Monday-Friday: 7:00am – 10:15am
- Weekends/Holidays: 7:30am – 10:00am
Lunch Served
- Monday-Friday: 11:00am – 1:45pm
- Weekends/Holidays: 11:00am – 1:15pm
Dinner Served
- Monday-Thursday: 4:00pm – 6:45pm
- Weekends/Holidays: 4:00pm – 6:15pm
Java Junction Coffee Bar
Our full service coffee shop is located on the first floor next to the Cloud 9 Gift Shop. Java Junction, a Proud to Serve Starbucks Station, offers tasty beverages and a variety of snacks. While we serve Starbucks coffee, Java Junction is not able to take Starbucks gift cards, we apologize for any inconvenience.
Hours:
Monday-Friday: 6:30am – 2:00pm and 6:30pm – 9:00pm
Vending Machines
Vending machines for snacks and beverages are located on the ground floor, east of the patient elevators and in the Emergency Department. They are available 24 hours a day.
Local Restaurants and Eateries
While we think Portneuf Grille offers a terrific menu, sometimes you just need something different. You will find a variety of restaurants conveniently located in our community.
This listing does not constitute an endorsement by Portneuf Health Partners; it is provided as a courtesy to our guest.
Sending Cards and/or Flowers
Our volunteers deliver cards and flowers to patients throughout the Medical Center.
Mail sent to patients should be addressed as follows:
(Patient Name)
Portneuf Medical Center
(Patient Floor and/or Room Number)
777 Hospital Way
Pocatello, ID 83201
If you have questions about where a patient is located, please check with the information desk or call 208-239-1000.
Latex Free Facility – due to the potential for latex allergies on the part of guests and staff, only Mylar balloons are permitted in the facility.
Visiting Hours and Waiting Areas
From coffee and food services to inviting spaces to sit and relax, our amenities are here to make your visit as comfortable as possible. We have comfortable waiting areas available on all patient floors.
For Surgical Patients we ask that friends and family members wait in the surgical waiting area on the first floor. The surgical staff will keep you informed and your physician will contact you there when surgery is over.
Visiting Hours – Our patient and family centered care welcomes visitors at all times, however, there are some areas in the hospital and based on patient preferences that have limited visitation hours to help aid in the patient’s recovery. We ask that you respect the visitation guidelines unless discussed previously with the patient’s care team. Please keep the following guidelines in mind during your visit.
- Please do not visit patients if you are sick with a cold, flu or anything else that could be contagious.
- Portneuf is a smoke-free campus.
- Dress appropriately. Shirt and shoes must be worn in the hospital at all times.
- Be considerate of other patients. Please maintain a quiet environment and avoid unnecessary noise.
- Visits should not interfere with patient treatments. Physicians or nurses may ask visitors to leave the room during tests or treatments.
- Patients often have special dietary needs. Please check with the nurse before bringing or giving the patients food or beverages.
- Patient restrooms are for use by patients only. There are public restrooms throughout the hospital for visitors; these are primarily located near patient floor waiting rooms.
Patient rooms can comfortably accommodate two visitors at a time. When there are several visitors, please use the patient/visitor lounges in each area as these areas can more easily accommodate larger groups.