Pay My Bill and Financial Planning

We Take the Guesswork out of Healthcare Costs

To get an estimate on your hospital costs, patients can call 208-239-1631. We maintain a separate line for physicians at 208-239-1630.

When it comes to your medical care, we want to help take the guesswork out of healthcare costs and eliminate as many unknowns as possible. Portneuf communicates with your insurance company so our patients know their bottom-line costs in advance. The purpose of the inquiry line is to identify what you will potentially have to pay out of pocket for your upcoming services. Once we determine an expected cost for service, you will be given the opportunity to pay all or some of the expected patient amounts. The benefits of this service include:

• Better information regarding your specific care
• Access to available pre-planning payment options
• Ability to review contractual discounts

We believe when our patients are informed, understand their healthcare costs, and they do not have to worry about unknown expenses, they are better able to focus on a return to good health following a medical procedure.

Patient Pricing Line applies to hospital specific technical charges and does not include physician fees or other specialty services, which are billed separately.

Information Needed Before We Can Best Assist You

To make sure the estimated costs are both accurate and timely, please collect the following information from your physician’s office:

• Primary Diagnosis International Classification of Diseases (ICD) Code
• Primary and Secondary Insurance Information
• Current Procedural Terminology (CPT) codes for primary and secondary procedures
• Expected patient status: outpatient, inpatient, or observation

A cost estimate is established on anticipated procedures and typical outcomes. Remember, this is an estimate and every case is different and unique; you should expect some variations to most estimates. Of course, any over payments will be refunded; under payments will be evaluated on a case by case basis to determine the accuracy of the original estimate compared to actual procedures done. If it is determined that there were significant errors in the original estimate, we will honor the original estimate given.

The nature of healthcare is such that a physician sometimes needs to make last minutes changes to treatments and/or procedures in the best interest of patient care. If this occurs, the original estimate will be invalid, but we will still work with you to assist you in reconciling the unanticipated balance.

Understand the Cost of Care

Portneuf Medical Center takes pride in offering exceptional care and service to our patients and their families. Are you wondering what a procedure will cost? Get an estimate for common procedures by clicking on our Patient Estimate Tool. You can also view our standard charge file.

This is just an estimate and does not represent a guaranteed price. The actual price you pay may be higher or lower than this estimate. Because this is only an estimate, the amount you owe may change. The charges listed in this file are provided in accordance with federal regulations at 45 C.F.R. § 180 and the definitions of standard charges included therein. Charges will be assessed based on actual services provided. However, the charges listed in this file do not reflect the actual out-of-pocket costs patients can expect to pay for items and services provided by the hospital. Insured patients should consult their health plan’s policies for expected out-of-pocket costs. In some cases a single line item charge may not represent a complete medical service; in many cases multiple charge line items are necessary to represent all components of a service (e.g., procedure(s), supplies, drugs, and professional fees). The prices listed are updated from time to time to reflect changes.

If you would like to schedule a service, please contact us at 208-239-1631.

Our billing specialists are here to help

So we can better serve you, please have your statement with your account and your insurance information available

Portneuf Medical Center

For your convenience, you can now pay your Portneuf Medical Center bills online, 24 hours a day, seven days a week through our secure online bill pay. It’s fast and easy!

For dates of service on or after July 12, 2019, please go here.

For dates of service on or before July 11, 2019, please call 888-568-3522, or mail your payment to:

Portneuf Medical Center
PO Box 843893
Dallas, TX 75284-3893

Customer Service: 877-352-9537

Walk-in customer service
Portneuf Medical Center
Main Lobby/Cashier Window
777 Hospital Way
Pocatello, ID 83201

Portneuf Medical Group

For dates of service on or after December 5, 2018, please call 888-568-3522

For dates of service on or before December 4, 2018, please call 888-552-7995

Please have your ‘Patient Account Number” from your statement available.

Portneuf Medical Group is a proud member of the Patient Quality Alliance and accepts all major insurance plans.

Please Note:

Portneuf Medical Center (Technical Fees) – Services rendered at our hospital are separated into Technical Fees and Professional Fees. The technical fee is the facility charge for the hospital. This charge covers the cost of nursing staff, supplies, and all other hospital expenses incurred during your visit. Hospital services may include: Emergency Room, Laboratory, Idaho Medical Imaging, Portneuf Medical Imaging.

You may receive a second invoice following your hospital visit from a Portneuf Medical Group physician.

Portneuf Medical Group (Professional Fees) – Invoices include professional fees charged by a healthcare provider such as your physician. This charge covers your healthcare provider’s time and expertise while treating you.

If you were seen in the hospital by one of our employed providers or have visited one of our outpatient clinics you will receive a statement (in addition to an invoice from the hospital) with any remaining balance from Portneuf Medical Group.

We are happy to answer any questions or concern you may have concerning your charges.  Rest assured, you are only charged once for any service.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
• Providers cannot balance bill a patient unless patient was notified prior to services and signed an agreed upon consent to waive protections.
• Any State laws supersede Federal protections against balance billing.

Listed below is contact information for individuals who feel a facility or provider has violated the state of federal requirements against balance billing.

For questions or more information about your right to a Good Faith Estimate, visit (if your State does not have guidelines relating to No Surprises Billing, contact the Department of Health and Human Services)

Department of Health and Human Services: www.cms.gov/nosurprises or 877-696-6775

Idaho: https://doi.idaho.gov/ or 800-721-3272